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FAQs

Are Cover FX products gluten free?

Yes. All Cover FX products are gluten free. In fact, we’re free of the inflammatory five: parabens, mineral oil, fragrance, talc and gluten.

Are Cover FX products safe to use during pregnancy?

Yes! All Cover FX products are safe to use during pregnancy.

How long will it take to receive my order?

Both Canadian and US orders are processed and shipped within 1-2 business days. Orders shipped to Canada may take from 2-7 business days for delivery. Orders shipped to the US may take from 2-5 business days for delivery. A UPS tracking number will be emailed to you when your order is shipped.

What is your Return and Exchange policy?

 

If a product does not meet your standards, products purchased from coverfx.com may be returned for refund or exchange within 30 days from the date of purchase. Sorry, but we do not accept returns of products purchased at retail stores. Regrettably, the original shipping fee is not refundable. For all returns and exchanges to Cover FX, the customer is responsible for the return shipping and handling fees.


For CANADIAN orders, contact our customer service team at customerservice@coverfx.com to obtain a return authorization # as well as the return mailing address. This is very important as coverfx.com will not process any Canadian returns without a valid authorization #. A return address will be sent you with the authorization number.


For US orders, return your packages to COVER FX | 2211 Norfolk, Suite 1100, Houston, TX 77098. Attn: Returns and Exchanges

 

How will I know if my order has been received?

An email confirmation with an order number and summary will be sent to you. Be sure to check your junk/spam folder. If you have an account, you can also log in to track the status of the your order.

Do you offer a discount program for professional makeup artists?

 

Yes, we do! Please visit the PRO Artist section of this site for information on how you can apply to receive a 40% discount off Cover FX products purchased through coverfx.com. Aestheticians, cosmetologists, hairstylists, fashion stylists, nail technicians, costume designers, models, on-air talent, performers and photographers are eligible to receive a 30% discount off Cover FX products. Please visit the PRO Artist section.

 

Are Cover FX products tested on animals?

Cover FX products are not tested on animals. Cover FX is PETA approved.

Do you ship internationally?

Coverfx.com currently ships to Canada and the United States only. Please check with our UK partners as they most likely ship outside of North America.

Does Cover FX ship to PO Boxes?

No, Cover FX does NOT ship to PO Boxes at this time. We apologize for any inconvenience.

What are my payment options?

We accept American Express, MasterCard and VISA for all orders. Only authorized purchases will be processed and shipped.

What are my shipping options?

All coverfx.com orders placed in the US are shipped via UPS standard ground, 2nd Day and Next Day. Place 2nd day and next day orders by 2:00 PM ET Monday through Friday (excluding holidays) to enjoy same-day shipping.* Orders placed after 2:00 PM ET on business days or on weekends/holidays will be shipped on the next business day.

At this time, only standard ground shipping is offered in Canada. *All orders are subject to authorization. Only authorized orders will be processed and shipped.

How do I cancel an order?

 

To request cancellation of an order you have placed, please contact our Customer Care department by email: customerservice@coverfx.com. While we cannot guarantee that your order can be cancelled, we will do our best to halt shipment. Please note, we are unable to edit or modify an order that has already been placed. (Including changes to your billing information, shipping address, and/or item quantity modifications.) In order to make any changes to an existing order, it must be cancelled and replaced with the corrected information.

 

Does Cover FX offer free samples?

Coverfx.com offers free samples with all orders. However, we do not offer free samples by mail without a purchase. Although Coverfx.com does not offer samples, testers are available at department store counters and drugstores so you will have an opportunity to try the products before purchasing. Testers cannot be taken out of the store with you as a sample but can be used in the store to test the product. Also, samples are available at Cover FX counters from time to time.

How do I match my skin tone and/or select a perfect shade?

 

Cover FX experts at your local department store or drug store can help you find the right shade for your skin tone. Click here to find a store near you. You can also visit our virtual tool to find a suggested shade based on your undertone.

 

What currency do you charge in?

Orders placed in Canada are charged in CAD dollars and orders placed through our United States website will be charged in USD dollars.

How do I become an authorized seller of Cover FX?

Cover FX cosmetics are sold exclusively at Coverfx.com and licensed retail/online stores in Canada, United States and United Kingdom. Unfortunately, we are not offering franchise or wholesale opportunities to independent retailers at this time.

What are the expiration dates of Cover FX products?

The label on all Cover FX products will have the following format: EXP Year Month. For example, a label that has EXP. 16 Aug means that the product expires in August 2016. If unopened, all our products have a 3 year shelf life.

Why does my Total Cover Cream Foundation look like it has bubbles on it?

This may seem like common knowledge but when hot pour products like the TCCF or lipsticks are exposed to prolonged warm temperatures - some emollients from within the product will come to the surface. As the product cools the emollients reabsorb into the product. The warmer the temperature, the more the sweating. This is normal and does not cause the product any damage unless it gets so warm it melts away from the pan.

Why does my Pressed Mineral Foundation have darker spots on it after I use it?

Glazing occurs primarily in pressed powder products when the applicator deposits oils or emollients from the skin or moisturizers back onto the pan. The excess oil is absorbed into the powder and creates a harder surface. Under normal use - the glazing is minimal and will wear away with use. It is not advisable to use a brush or sponge which has excess creams or emollients on it with this product.

Why does my Powder Brush lose colour when I wash it?

The Natrafil fibre in the Powder Brush are tinted black to create a uniform look (this is also standard practice with natural hair fibers especially goat hair). The residual colour will darken the rinse water during the first few wash cycles of the brush. This is expected and is normal and does not affect the quality of the brush in any way.

How long do Cover FX products last?

If unopened, all our products have a 3 year shelf life.

Are Cover FX products vegan?

 

Yes, all Cover FX products with the exception of MintTint FX & MintGlaze FX are vegan as well as cruelty-free.

 

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